If you are running a hospital, chances are you are looking for a way to communicate with your patients and staff. While emails might work in some cases, there are days where you need instant communication, and SMS services would help. Here are the three ways the medical industry can use SMS services.
Join an SMS Reseller Program
Communication is key in the medical industry. Therefore, one way to ensure your hospital or organization effectively communicates is through joining an SMS reseller program. If you plan to send many SMS to patients and staff, you will need to find a cost-effective way to do so. As such, an SMS reseller program would work for you. With a reseller, you get competitive pricing packages and hospitals and pharmacies can utilize turnkey SMS software and personalize it according to their organization’s logo and customizations. Now we’ll go over ways you can utilize SMS services in your hospital.
Get Feedback From Patients
You will notice when running a hospital, there is always room for improvement. There are times when you will feel like you are doing the right thing when in an actual sense, your patients are not happy with the quality of service you offer. The only way to know about this is to send them an SMS after they come to your hospital and find out what they thought of the service they received. Below are some of the questions you can ask to help you figure out what they think about your service:
- How would you rate our service on a scale of 1-10? (1 being very bad and 10 being excellent)
- Did you get the right diagnosis and medication?
- Are you content with the waiting time?
- Would you recommend us to a friend or family?
- What recommendations do you have for us to improve our service?
Such questions will help you improve your services, and you can always figure out the changes you need to make so your hospital keeps thriving.
Disease Outbreak Awareness
Whenever there is an outbreak of a disease, there is a huge chance that many people worry. There is also a lot of misinformation about such outbreaks, leading to widespread panic. The only way you can ensure your patients are informed is to get them the right information. One way of doing this is by sending them messages frequently. They get to know what symptoms to look out for, and they can stay calm. They also know what to do if they experience any of the symptoms related to the diseases. Since your hospital is a trusted source of information at such a time, it is easy for them to trust you. It will reduce the spread of panic and ensure everyone knows what to do.
Reminders on Vaccines and Medication
When most vaccines come out, they will be offered free and specific days. If your patients have young children, they might forget about the vaccines the children need to take. Some vaccines come out, especially when there is a disease outbreak. For this reason, you need to ensure that your patients stay up to date about these vaccines. You need to ensure that they know about the side effects of any medication they are taking. It will go a long way to ensure that your patients complete their vaccine dosage. All this aftercare will ensure that whatever treatment was charted out is effective. Such reminders also help patients who might forget to come for post-treatment check-ups.
Running a hospital means you will be handling a lot of areas concerning your patients. The one thing you need to do is ensure that everyone is content with your services. One way of doing this is constant communication with your patients. With bulk SMS, you get to do this without incurring so many charges. Contact a reseller for the SMS packages and choose one that will work for you and your team.