A Complete Guide on Telehealth App Development for 2021
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A Complete Guide on Telehealth App Development for 2021

Telehealth App Development: Essence, Types, Benefits, and More

COVID-19 pandemic preventive measures kickstarted the medical sector to the online sphere. That’s why companies who wish to provide patients with healthcare services remotely are focusing on telemedicine app development.

Let’s discuss the telemedicine app development benefits, hidden pitfalls, and other necessities. 

What Are Telemedicine Solutions And How Do They Work?

Defined, telemedicine is a way of providing healthcare assistance to patients through the Internet. Physicians and patients can obtain and offer such service through:

  • Microphone — necessary for a voice communication 
  • Camera — essential for patient examination
  • Customized software — required to link health consumers and doctors or store Electronic Health Records (EHRs). Such software can be divided into several types. 

Online video conference is the most widespread solution in the telehealth sphere. It allows physicians to examine people through the cameras of their mobile gadgets. In addition, patients can schedule an online meeting with a specialist (especially if they already know their diagnosis and need a confirmation) instead of coming to the clinic and standing in lines.

Prescription management solutions will help people obtain medical recipes completed by physicians due to the EHR sickness records. Patients only need to ask for a prescription, wait for this appliance to be submitted, and finally, bring a written one to the drugstore or present it on their gadgets.

Treatment advice software is intended for users who already have a plan of treatment but need some clarifications. In this case, they can text a query message to their physicians. Such apps are also equipped with a voice call feature.

Telehealth App Implementation Benefits

According to GlobeNewswire, the worldwide telemedicine industry is expected to grow to $559.52 billion by 2027. As a result, healthcare will undeniably go online. But what are the commercial advantages of telemedicine?

In a nutshell, both physicians and patients benefit from telemedicine since it improves the consultation process and allows them to stay in touch constantly. So let’s single out more advantages.

Costs Reduction

Businesses that use remote healthcare services don’t need to hire a workspace. So, more self-employed and skilled doctors (early worked in health institutions) will be able to provide their services on their own since telemedicine software helped them become independent. 

Telemedicine app development is beneficial to more than just self-employed doctors. Clinics benefit from increased customer flow since customers no longer have to wait in lines, and the total consultation procedure becomes speedier. As a result, hospitals may generate more income in less time. 

Ideal Time Management 

According to studies, about 42% of doctors will face emotional exhaustion in 2021. But using telehealth apps, medical specialists can successfully manage their time. For example, such software will help them follow the appointment schedule due to push notifications and a built-in calendar. 

During the creation of telehealth apps, organizations can connect CRMs with the software. For example, the administration can keep track of the physicians’ workload in sustaining a healthy work-life balance, and specialists may use the app to request sick days and schedule changes.

Time-Saving Treatment

A comprehensive health examination might take several weeks in a traditional hospital because some physicians work while others take a day off. Telemedicine, on the other hand, is a different story. A person’s time spent getting health treatments using telemedicine applications was cut in more than a half: they can schedule an appointment with a doctor even while staying at home. In addition, the consultation begins on time so that the doctors can plan several appointments.

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Fast EHR Access

EHRs are stored in e-health software so that physicians may access them whenever they want, saving their time by having all of the patient’s medical notes in one location. Patients, in their turn, can also stay informed about changes made to their EHR.  So, EHR helps doctors boost patient involvement by improving care and reducing drug mistakes.

Easier Access to Healthcare Services

According to NRHA, there is a lack of medical personnel. Therefore, telehealth applications may be extremely beneficial to users who live in remote, rural parts of the country. It’s enough to have an app and a cellular network or WiFi if there are no medical centers around. Furthermore, persons from nations with a low quality of healthcare might seek advice from international doctors.

Technical Telemedicine App Side: Features Guide

How should a telemedicine solution be built? First, you must create a feature list and select tools for developing telemedicine applications. Every telemedicine app should include a physician’s side and a patient’s side with varied functionality. 

Let’s view the feature set required for the patient’s side of the app. 

Registration (sign-in feature) comes first. Users should be able to sign-up in different ways. To ensure data security, two-step verification through email or SMS should be considered. It is also critical to include the data privacy agreements accessible on the home screen. 

Text chatting is an alternative for resolving minor concerns without video chats distracting the doctor’s attention from other patients. The ability to attach photographs and files to text chats should also be added.

Appointment organization. Patients may use the in-app planner to track and organize appointments with doctors. If the customers need to postpone their appointment, they can do so directly in the calendar and wait for the physician’s approval.

Video meeting feature is crucial in telemedicine software development. Keep in mind that video content should be sent in good quality so that physicians can observe the symptoms and make an accurate diagnosis. 

Payment gateway details must be considered in any telemedicine app-building flow. A custom payment system or a third-party one is also optional to implement. Building it in,  keep in mind that security is crucial.

Notifications. Customers may set up personalized alerts for regular visits, prescription updates, and physician inquiries in addition to calendar notifications. They will also assist you in informing your clients of future changes. 

Feedback feature. Patients should be able to submit feedback on their doctor appointments. Provide a ranking system that would allow users to comment about the appointment and rate the physician (for instance, on a scale of one to five). Doctors may track their success and, if necessary, enhance their service quality according to customers’ feedback.

The physicians’ app side should have the below functionality.

Conversation. The creation of a telehealth app necessitates a two-way conversation between the patient and the therapist. Specialists should be allowed to text patients with questions regarding their treatment and health. If a patient requires a scheduled physical examination, the physician should schedule visits without the client’s involvement.

Calendar running. You may offer the physician admin access in the patient’s calendar using telehealth solutions. It will be simpler for doctors to fit the appointment into their timing this way. Plus, the customer will have one less problem to deal with. If a patient needs to reschedule a consultation, they must submit a request to a doctor and wait for a response.

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EHRs observation. Doctors, unlike patients, should be permitted to go into their patients’ electronic health records. Make sure that physicians can’t access your database’s EHRs. You both will be fined if they lose the device with the confidential material on it.

A solutions stack to implement in a telehealth app is the following:

Programming languages:

    • Swift — for iOS apps
    • Java, Kotlin — for Android ones


    • Geolocation — Google Maps Platform
    • Filters & search bar — Elastic search
    • Mailing — Elastic emails
    • Notifications — Firebase Cloud Messaging

Back-end development:

    • Database — MySQL
    • Text chatting — Socket.io, Twilio
    • Frameworks & APIs — S3, Stripe, EC2
    • Programming language — Node.js
    • Videoconferences — Twilio, RTMP, WebRTC

Telehealth App Building Costs and Samples

Calculating the approximate development prices, you should be based on a $50 average hourly wage valid for Eastern Europe, Ukraine. The final price includes feature sets both for the patient’s app side and the doctor’s one. It may also be differentiated according to your business needs and the features chosen.

All modules implementation for both iOS and Android operating systems will require roughly 2329 development hours. It’s eight development iterations if we divide that period into smaller parts. A telemedicine app will cost you roughly $174,375, depending on the size of your team (you may need not a single healthcare software developer) and the amount of building work you put in.

Some healthcare providers started transferring their services online so long ago, obtaining acknowledgment and success. We’ll list the most well-known ones.

Doctor on Demand is the US telehealth app connecting users with a variety of healthcare providers. Patients can use their phones or tablets to arrange a video meeting. Video conferences, upfront pricing, or push notifications are among its most impressive features.

Teladoc provides a variety of features that enhance the customer’s experience. For instance, it allows users to add family members to their accounts in addition to video/audio calls and text chatting. In addition, users may arrange visits for all members of their family from a particular account. They must explain the visiting reason and include multiple photos illustrating the problem. 

Telemedicine App Challenges  

Despite the numerous benefits for both companies and customers, telemedicine app-building has some obstacles that you should be aware of. We’ll discuss the most common ones now. 

Pitfalls of telehealth app development

Regulatory compliance. As telehealth software interacts with patients’ medical records, they must comply with various regulatory and medical guidelines (such as HIPAA, GDPR, PIPEDA, and other standards). They are intended to improve the flow of healthcare data while also dealing with confidential information.

Safety and security. Different telemedicine tech instruments, protocols, and algorithms maintain information safety and security. For example, AES 128 Bit and SHA 256 are two of the most popular for telemedicine application development. But remember: after each update, you’ll have to look for new vulnerabilities to ensure adequate security. Furthermore, clinics must do employee training and testing to understand what information cannot be shared.

HQ Video. When users are required to display injuries to doctors, video quality is critical. Poor video quality might lead to poor therapy and inaccurate diagnosis. Device cameras, without a doubt, play an essential role in video quality. Nevertheless, bad coding or internet difficulties might also be responsible for the low video quality. Choose a vendor who knows how to create a video conferencing telemedicine app and has a lot of streaming expertise.
Monetization Strategies for Telehealth Products

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Now you’ll get to know about the essential revenue strategies that can be used for telehealth solutions.

The subscription model allows you to earn money via the app regularly, such as monthly charges. Customers must pay regardless of whether or not they use your software.

Revenue of telehealth apps that use subscription model

Freemium. Users buying a premium edition of the software subsidize ones using the free version. Thus, the more people interested in the free version, the more customers will become premium subscribers.

Revenue of health apps that use freemium model

Fees. The software will charge every financial transaction between the patient and the doctor

Revenue of telehealth apps that charge fees per visit

Telehealth App Development Stages

Because telehealth apps directly impact people’s health, developing this software entails a great deal of responsibility and planning. You’ll find out the development workflow by stages now.

  1. Decide on an operating system – Well-conducted research will assist you in determining which operating systems are the most suitable for your product. As a result, if your core audience prefers Android, you may plan to design an app for this platform first and then work on iOS afterward.
  2. Choose a Design – Many entrepreneurs have a great concept while building their apps but fail because the UI/UX design doesn’t fulfill their consumers’ needs. So don’t attempt to astound your prospective clients. Instead, develop a telemedicine app that is as simple to use as possible.
  3. Implement APIs – Integrate third-party APIs into your app. They will help you implement end-to-end encrypted video conferencing into your iOS and Android telemedicine app, voice chats in real-time mode, and other essentials.
  4. Develop an App – The building process includes creating the app according to the requirements. When it comes to telemedicine product creation, you may implement the option of developing an MVP with limited functionality since it will assist you both in stimulating users’ attention and protecting your company from any damages.
  5. Test the Product – You must verify that your product runs smoothly. The QA team executes unit tests on various devices once the dev team completes peer code reviews. Regular testing after each sprint is part of the QA process; create a strategy for final testing that covers everything you’ve verified before.
  6. Deploy and Support – Once the initial processes have been completed, the application is deployed on servers and made available for testing in the app store and downloading. Every year, both the iOS and Android platforms receive upgrades. Therefore, it’s critical to upgrade a telehealth app to guarantee that it provides the greatest possible UX.

Wrapping Up

The telehealth app development is quite tricky and requires considering many necessities to obtain a flawless final product. Again, though, the experienced software development team can assist you. The specialists will answer all your questions, provide you with detailed estimations and help you build a modern and successful solution that will work smoothly. 

My name is Katherine Orekhova, and I am a technical writer at Cleveroad – a mobile app development company. I’m keen on technology and innovations. My passion is to tell people about the latest tech trends in the world of IT.

A Complete Guide on Telehealth App Development for 2021