Chatbots? Sounds interesting aha’ as in? Well, today, I feel like exploring more about chatbots. Chatbots are our virtual friends who can perform on every platform.
Understanding the chatbot at a primary level is a computer-based program that balances(stimulates) and makes more interactive human talks (either written or spoken). So now let’s talk about how it helps in healthcare?
It serves the person with a virtual image of a healthcare provider and gives the right knowledge.
Chatbots are created to connect the world via digitization. Thus, the first connector towards the digitized world is mobile, which accomplishes the transformation.
Medical chatbots are designed to provide 24/7 care to patients and enhance doctors’ strengths in the healthcare industry.
What are the Major Types of chatbots?
- Simple chatbot:
Simple chatbots are task-specific. They can operate one/two tasks approachable to them.
For instance: ordering the pizza.
- Smart chatbot:
Smart chatbots are AI-enabled chatbots that can act as virtual friends/assistants.
They can understand the complex interaction and respond accordingly.
For instance: Siri, Alexa are types of smart chatbots that can make a smart guess with human interactions.
- Hybrid chatbot:
Hybrid chatbots are the union compound product of both, Simple and Smart chatbots. It can perform several tasks like suggesting, learning, and connecting at the same time.
Just like a medical chatbot: performing, suggesting, and carrying activities simultaneously.
What role are chatbots performing in healthcare?
Chatbots are performing better at the stage of every stakeholder, right from the doctors, nurse, patient. Moreover, it gives satisfactory responses to the patient with benefits addons.
- Lowers the extra traveling and commuting distance.
- Lowers the spending rate on medical care.
- Easy and immediate access to the patient’s gallery.
Chatbots are reducing the cost, which was estimated to be up to 3.6 billion globally by 2022.
It gradually lowers the cost of medication by providing easy access to the hospital tracking facilities, appointments, and medications.
Further added, chatbots provide easy service to the patients as they are used as post messengers to the doctor; the chatbots make the patient’s first diagnosis of the symptoms and diseases, then it is sent to the doctor in the form of a text report.
The patients who are aiming to get examined in short intervals can fulfill their demands.
Chatbots are prone to ask all relevant questions at the first visit of the patient.
Fact is, a chatbot can not replace the doctors’ requirement, but it helps as a friend to doctor and patient in engaging with the first aid services and primary matter of concerns.
There are several types of chatbots models used in healthcare. Informative, conversational, perspective chatbots change their way of styling and responding to patients’ problems vary. Informative chatbots like WebMD provides informative content to the patient having similar kinds of symptoms.
- Conversational chatbot:
Provides the conversational context to the patient. But, of course, it depends on the maturity figures from the level 1 chatbot; the level 1 chatbot has fixed pre-built answers to several frequently asked questions.
The answers are prebuilt in level 1, but those are in full fledge interactive in the case of level 2:
As the image describes the answering pattern and intelligence of level 2 maturity chatbots, John can have a satisfactory conversation.
Conversational chatbots use higher intelligence than simple chatbots. As a result, they are prone to give more contextual answers. Furthermore, because it follows the natural response, understanding(NLU) uses the AI interface to understand human intent efficiently, whereas simple chatbots follow the information in isolation.
- Perspective chatbot:
Perspective chatbots deal with the human interactive task, drawing more attention to human introspective skills.
Above is the example of Woebot, which designs to target the mental health of the patient. As you can see in the example, the chatbot settles down the user’s pressure by explaining to him that what he feels is ordinary. Then the chatbot tries to get more narrative with the situation he was told.
How did it help us during the pandemic?
With most people moving their actions online, there was a significant need for agents available anytime, anywhere. Therefore, AI chatbots became so popular during the pandemic. We have a few chatbot use cases to prove it in the further part of this article.
Their primary functionality was to provide people with necessary information about the virus’s impact on selected sectors and actions that needed to be taken. Later, they became more advanced in most digital processes, such as navigation, sales, or solving queries to reduce traffic in other channels, i.e., call centers.
Social distancing is the key to cure that pandemic where everyone gets infused with the virus, even the doctors supposed to serve patients virtually as much as possible.
There are 7 million patients who need doctor care, but as there is a rise in demand for social distance and doctors, chatbots play a vital role here.
There are four such chatbot help during the pandemic:
My gov. Portal (aarogya setu) helps the country and India’s population very efficiently.
Microsoft product corona self-checker chatbot provides basic care to the patient.
In the USA, the US Centers for Disease Control and Prevention (CDC) partnered with Microsoft to develop a coronavirus self-checker to help people who feel sick determine whether they should be dialing 911 or staying home.
This chatbot is built on Microsoft’s artificial intelligence-powered healthcare bot service and interviews the user on their location, age, and current symptoms to make a final decision. Then, using AI, the bot suggests the next course of action, such as contacting a healthcare provider or managing the illness safely at home.
Currently, this chatbot only works for those in the US, but it’s a quick and convenient way to take the pressure off if you’re experiencing the common COVID-19 symptoms. To chat with it, head over to the CDC website and click on the “self-check” button on the right side of the screen. Then, it’ll open a pop-up where you can start the interview.
A chatbot can solve almost 80 percent of the trouble areas in healthcare. And using the technology at this time is a blessing because, after the pandemic, people are afraid that different variants of the coronavirus are expected to come as a third wave.
Chatbots act as a connecting link between the person and technology, which maintains the rekey of the health system. Using chatbots more actively can be a game-changer.
With a healthcare chatbot, a patient can:-
- Spend a shorter period shuttering to the hospital
- Spend less money on unnecessary tests
- Easily and quickly access to healthcare organizations by few clicks
- The healthcare chatbots can help the global healthcare market grow at a CAGR of 25.1% from 2019 to reach $703.2 million by 2025, as per Meticulous Research.
Telemedicine app developers help the healthcare chatbot gradually eliminate waiting timings at hospitals, appointments, consultation meetups, and helping patients connect with the right doctor. Healthcare chatbots also give more time to patients to make them understand the treatment. With these features, the chatbot in healthcare brings help to be patient even without visiting a hospital. Healthcare chatbots can save many resources just by themselves, and these resources can help save and treat many more people. Try your healthcare chatbot today! You must use it to prevent a situation like another pandemic!
Author’s bio :
Parth Patel is an ambitious personality, aiming to help the healthcare industry in every possible way. He is serving as CEO at SyS Creations –a top telemedicine app development company – approaching the betterment of communities with expertise in information technology.