Intelligent automation – the key to personalized care in a growing world
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Intelligent automation – the key to personalized care in a growing world

Almost every aspect of our lives is streamlined by technology, and the pace at which this digital transformation is taking place has increased significantly due to the current Covid-19 Pandemic. The dynamic nature of the Healthcare world – and especially the impact of the Pandemic – has driven an even greater need for clinicians to have access to all patient information in real-time whilst at the same time being able to access this information from anywhere.  Interoperability and ensuring this information is safe and secure are absolute prerequisites.

A tailored approach to healthcare

Information, communication, speed, and customization deliver a tailored approach to healthcare for the individual and maintains a personal touch in a world with over 7 billion people. Without using technology to deliver this approach, the individual is lost amongst the masses, having their needs dictated to them based on general decision making instead of personalized decision making. It is only through technology that the individual can retain their voice and stand up for their needs. This is “people-driven technology,” not “technology forced upon people.” Technology can be used to ensure that an individual’s rights and the right to be considered on a personal basis are respected as the population grows and the demand for essential services increases.

The importance of Interoperability

To give the individual a voice and bring about the age of personalized care, the UK healthcare system is undergoing a mass overhaul of its technology systems. All of the technology systems need to be able to talk to each other securely. The process involves healthcare professionals, technology companies, and cybersecurity professionals working side by side and in step with each other.

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More personalized data means better decision-making and even opening up preventative and predictive care possibilities to be one step ahead of potential problems instead of solving them as they arise.

Intelligepersonalized care in a growing world

The benefits of Integrated Care are:

  • The flow of information across health and social care will be faster and more consistent.
  • Due to immediate and secure access to complete accurate health and care records, better decisions can be made.
  • This leads to a better experience of care for the patient.
  • People can move faster through the health and care system, saving time and money and faster access to care.

Intelligent automation

To reach this new horizon in healthcare, we need to get the foundation right, the health and care system’s digital architecture.

Over recent months, the demands on Healthcare professionals have highlighted the need for their time to be spent with patients more than ever and far less time working through disparate information to support patient care.  Intelligent Automation of Clinical Information is an enabler for this new way of working.

Numerous vendors have brought to market automation solutions, and many have delivered real tangible value to the NHS. Still, the ability to integrate new information into a patient record using technology such as Robotic Process Automation (RPA) whilst maintaining the inherent speed of access to the information has eluded the market to date.

A solution has been developed by Darren Atkins, Chief Technology Officer (Automation and AI – NHS) that when used alongside MediViewer™, through the utilization of the open API structure integrating the BluePrism Cloud RPA engine with MediViewer™, Healthcare professionals can access new information from other key hospital systems through the MediViewer™ UI as a single source view.  The speed of integration is incredible and demonstrates clearly the value of technology partners working together for the greater good of the Health service.

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Faster access to information – improving the patient experience

MediViewer™ from IMMJ Systems is an Electronic Document Management System (EDMS) that has become firmly established as the EDMS of choice amongst clinicians and the wider NHS in recent years. The intuitiveness of the UI coupled with the inherent speed of access to information has delivered a step-change to the way clinicians deliver patient care and equally helped improve the patient experience.

“Leveraging the power of Blue Prism Cloud to interact directly with IMMJ’s MediViewer™ Open API allows the rapid upload of clinical documentation without the need to use the front-end user interface. Using existing processes within the NHS Digital Exchange, for example, retrieving GP referrals from ERS with the MediViewer™ API allows real-time uploading of clinical documentation without any human input.  The list of opportunities is endless.” – Darren Atkins, Chief Technology Officer, NHS.

About IMMJ Systems Limited

IMMJ Systems provides complete end-to-end digital transformation, consultancy, and implementation support services by their highly experienced ex NHS delivery teams. IMMJ Systems operates as an agile business and has the ability to adapt precisely to customer needs, allocating the resources each project requires. By providing intuitive, simple, secure access to patient and clinical paper records through digitizing this process, IMMJ Systems using their MediViewer™ EDMS, can deliver significant improvements in patient care quality alongside operational and cost-efficiency benefits.

Intelligent automation – the key to personalized care in a growing world

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